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<title>BPM Presentation</title>
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<div class="reveal">
<div class="slides">
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<section>
<h1>Who You Gonna Call?</h1>
<h3>Why Your Church Needs an IT Person</h3>
</section>
<section>
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<h2>Section Overview</h2>
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<hr>
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<ul class="no-bullets">
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<li><a href="#/but-why">Do I need an IT person?</a></li>
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<li><a href="#/hardware">Nuts and Bolts</a></li>
<li><a href="#/software">Wrangling the 1's and 0's</a></li>
<li><a href="#/how-much">What are the costs?</a></li>
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<li><a href="#/qeustions">Questions</a></li>
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</ul>
</section>
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<section id="but-why">
<div class="align-left">
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<p>Why does a church need a full time IT person?</p>
</div>
<hr>
<div class="r-stack">
<div class="align-left fill-height fill-width">
<ul>
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<li class="fragment fade-in">Christ Lutheran Charlotte's IT past</li>
<li class="fragment fade-in">Volunteers and part timers</li>
<ul>
<li class="fragment fade-in">The volunteers</li>
<li class="fragment fade-in">The part timers</li>
</ul>
<li class="fragment fade-in">The managed service provider</li>
<ul>
<li class="fragment fade-in">Overlap with the volunteers</li>
<li class="fragment fade-in">Who is running the show?</li>
</ul>
<li class="fragment fade-in">The full time person</li>
</ul>
</div>
</div>
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<div class="r-stretch"></div>
<aside class="notes">
<ul>
<li>The Volunteers CLC has had in the past were limited in what their strengths were. They often were at the end of their career and had lots of knowledge but were set in their ways.</li>
<li>From this, the need for a managed IT service company was born. The company CLC partnered with implemented many of the systems that are still in use today</li>
<li>However, this has a downside. All interaction with this company was through a ticketing system.</li>
<li>The advent of this position combined the best of both worlds. Being onsite, this allows for quicker time to resolution of technical issues.</li>
</ul>
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</aside>
</section>
<section>
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<div class="align-left">
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<p>What do I do?</p>
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</div>
<hr>
<div class="r-stack">
<img class="fragment fade-out" src="img/whatdoyodohere.jpg" height="auto" width="100%">
<div class="align-left fill-height fill-width">
<ul>
<li class="fragment fade-in">Troubleshoot technical issues</li>
<li class="fragment fade-in">Maintain physical infrastructure</li>
<li class="fragment fade-in">Update software</li>
<li class="fragment fade-in">Setup Zoom calls</li>
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<li class="fragment fade-in">Fix printers, phones, computers, etc...</li>
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<li class="fragment fade-in">Develop websites</li>
<li class="fragment fade-in">Repair or replace obsolete hardware</li>
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<li class="fragment fade-in">And as always... other duties as assigned</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
</section>
<section>
<div style="text-align: left;">
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<p>"But I can do those things!"</p>
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</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
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<li class="fragment fade-in">Is it scalable?</li>
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<li class="fragment fade-in">Is it secure?</li>
<li class="fragment fade-in">What happens when someone leaves?</li>
<li class="fragment fade-in">What happens when something breaks?</li>
<li class="fragment fade-in">How do you backup data?</li>
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<li class="fragment fade-in">Does it get your full attention?</li>
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</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
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<ul>
<li>For a handful of people it is possible to do all this on your own.</li>
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<li>Growing your church means you can't ad-hoc everything. At a certain point you are going to need standards and structure to grow effectively.</li>
<li>Centralizing management of users allows for easier turnover. No more sharing passwords.</li>
<li>Replacing hardware is not always straight forward. You want the right tool for the job.</li>
<li>What is the disaster recovery plan? Last time backups were run? Do your backups work?</li>
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<li>Are you devoting all day every day to this or is it something you get around too when you have time?</li>
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</ul>
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</aside>
</section>
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<section id="hardware">
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<h2>Nuts and Bolts</h2>
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<hr>
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<p>Let's talk hardware</p>
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</section>
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<section>
<div style="text-align: left;">
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<p>Office Computers</p>
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</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
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<li class="fragment fade-in">Go for business class</li>
<li class="fragment fade-in">Used enterprise hardware is a great "bang for the buck"</li>
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<li class="fragment fade-in">2022 baseline specs<sup>*</sup></li>
<ul class="fragment fade-in">
<li>CPU: At least 4 true cores</li>
<li>Memory/RAM: 16GB</li>
<li>SSD: At least 256GB</li>
<li>HDD: 1TB (Only as file storage)</li>
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<li>Dedicated Graphics Card: It depends</li>
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</ul>
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<li class="fragment fade-in">Laptops vs Desktops</li>
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</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<ul>
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<li>While they may have a bit of a price premium, business class machines are generally easier to service/upgrade, have longer support cycles, and will have more readily available support</li>
<li>Enterprises are always upgrading. Used business machines can generally be found for a really good price.</li>
<li>These are in my personal opinion. Don't take this as the be all end all recommendation.</li>
<li>Laptops are convenient, but desktops generally have longer lifespans. Plus the accessories can be brought forward when it is time to upgrade.</li>
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</ul>
</aside>
</section>
<section>
<div style="text-align: left;">
<p>Networking - The basics</p>
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</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">Enterprise vs home networking</li>
<li class="fragment fade-in">Basic terminology</li>
<ul class="fragment fade-in">
<li>Router</li>
<li>Firewall</li>
<li>Switch</li>
<li>Access Point</li>
</ul>
<li class="fragment fade-in">How they all fit together</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
</aside>
</section>
<section>
<div style="text-align: left;">
<p>Networking - Wifi</p>
</div>
<hr>
<div class="r-stack">
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<img class="fragment fade-out" src="/img/DIY-Parabolic-Reflector-1.jpeg" height="auto" width="80%">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">Common mistakes</li>
<ul class="fragment fade-in">
<li>Too few access points</li>
<li>Transmit power too high</li>
<li>Channel congestion</li>
<li>2.4GHz interference</li>
</ul>
<li class="fragment fade-in">Brands to know</li>
<ul class="fragment fade-in">
<li>Ubiquiti</li>
<li>TP-Link</li>
<li>Aruba Networks</li>
<li>Cisco Meraki</li>
</ul>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
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<p>(Picture) This is a great example of how NOT to improve your churches wifi.</p>
<p>Wifi is tricky to get right and its only noticed when it isn't working. With a few simple tweaks wifi performance can be greatly improved.</p>
<ul>
<li>Generally, you don't want an access point to have to reach more than one room over. ~30ft</li>
<li>This goes hand in hand with too few access points. If the transmit power is too high the signal from an access point can overpower one that may be closer to the device trying to connect.</li>
<li>In especially dense urban areas there are lots of wifi networks. They all use the same few channels to communicate so selecting one that is not as highly used will allow for easier communication.</li>
<li>Lots of devices can give off 2.4GHz signals. Or in short, don't put your access point on top of the break room microwave.</li>
</ul>
<ul>
<li>Ubiquiti: Sleek, does the job well, user friendly, cost premium, no recurring charges</li>
<li>TP-Link Omada: Does everything Ubiquiti can just cheaper. Not as user friendly</li>
<li>The Aruba IAP line is good for 2 or 3 ap deployments where a central controller would be overkill. Going beyond the IAP line is pricy.</li>
<li>Cloud managed. Industry leader. The price will reflect that.</li>
</ul>
</aside>
</section>
<section>
<div style="text-align: left;">
<p>Networking - Switches</p>
</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">Managed vs Un-managed</li>
<li class="fragment fade-in">Speeds</li>
<ul class="fragment fade-in">
<li>100 megabit</li>
<li>1 gigabit</li>
<li>10 gigabit</li>
</ul>
<li class="fragment fade-in">Power over ethernet</li>
<li class="fragment fade-in">Fiber optics vs copper</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<ul>
<li>Managed switches are computers in their own right. They have are not necessarily plug and play. They offer greater control of the network.</li>
<li>Explain what the numbers mean in real world terms.</li>
<li>POE is great for things like access points, security cameras, desk phones, and digital signage</li>
<li>When is fiber optic cabling over kill?</li>
</ul>
</aside>
</section>
<section>
<div style="text-align: left;">
<p>Networking - Firewalls and routers</p>
</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">The gateway to the internet</li>
<li class="fragment fade-in">Firewalls often act as the router in a network</li>
<li class="fragment fade-in">Old desktops make great firewalls</li>
<li class="fragment fade-in">Any firewall you build or purchase will outperform the ISP provided one</li>
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</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
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</aside>
</section>
<section>
<div style="text-align: left;">
<p>Servers</p>
</div>
<hr>
<div class="r-stack">
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<img class="fragment fade-out" src="/img/nocloud.jpeg" height="auto" width="75%">
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<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">Do you need one?</li>
<ul>
<li class="fragment fade-in">Network Storage</li>
<li class="fragment fade-in">Active Directory</li>
<li class="fragment fade-in">On site services</li>
</ul>
<li class="fragment fade-in">When is the cloud is good?</li>
<li class="fragment fade-in">When is the cloud bad?</li>
<li class="fragment fade-in">Should I self host?</li>
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</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<ul>
<li>When should you consider adding an on site server.</li>
<li>What are the advantages of network attached storage?</li>
<li>Is active directory worth it for my team?</li>
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</ul>
<p>The cloud can offer convenience and easy access to computers way outside of your price range. VPS services like Linode offer cost friendly options to run services in the cloud.</p>
<p>The cloud is not the be all end all. With the consolidation of resources, the severity of outages grows proportionally. AWS and GCP outages. Facebook and Cloudflare outages last year.</p>
<p>Self hosting is a great option if you want to control your data and services.</p>
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</aside>
</section>
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<section id="software">
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<h2>Wrangling the 1's and 0's</h2>
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<hr>
<p>Software to get things done</p>
</section>
<section>
<div style="text-align: left;">
<p>Open source and free software</p>
</div>
<hr>
<div class="r-stack">
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<img class="fragment fade-out" src="/img/osi_symbol_0.png" height="auto" width="60%">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in"><a href="https://www.libreoffice.org/">LibreOffice</a> - Alternative to Microsoft office suite</li>
<li class="fragment fade-in"><a href="https://obsproject.com/">OBS Studio</a> - Free livestreaming/recording software</li>
<li class="fragment fade-in"><a href="https://www.gimp.org/">Gimp</a> (GNU Image Manipulation Program) - Alternative to PhotoShop</li>
<li class="fragment fade-in"><a href="https://nextcloud.com/">Nextcloud</a> - Self hosted Google Drive</li>
<li class="fragment fade-in"><a href="https://www.videolan.org/">VLC media player</a> - Free multimedia player</li>
<li class="fragment fade-in"><a href="https://github.com/yt-dlp/yt-dlp">YT-DLP</a> - YouTube downloader</li>
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<li class="fragment fade-in"><a href="https://kdenlive.org/en/">Kdenlive</a> - Open Source video editor</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<p>Callout to OBS Studio as being our livestreaming software of choice.</p>
<p>LibreOffice and its other alternative OpenOffice can be great for basic document editing. LibreOffice has good compatibility with all MS office documents.</p>
</aside>
</section>
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<section>
<div style="text-align: left;">
<p>Paid Software</p>
</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in"><a href="https://renewedvision.com/propresenter/">ProPresenter</a> - The definitive choice in live production & presentation software</li>
<li class="fragment fade-in"><a href="https://www.apple.com/final-cut-pro/">Final Cut Pro</a> - Apple only video editor</li>
<li class="fragment fade-in"><a href="https://www.apple.com/mainstage/">MainStage</a> - Live rig for Mac</li>
<li class="fragment fade-in"><a href="https://www.dropbox.com">Dropbox</a> - Cloud file storage</li>
<li class="fragment fade-in"><a href="https://www.canva.com/">Canva</a> - Web based graphic design</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<p>As alluded to earlier, sometimes the paid options are the best.</p>
<p>A specific callout goes to ProPresenter which is the driving backbone for all presentations at CLC</p>
</aside>
</section>
<section>
<div style="text-align: left;">
<p>Non-profit options</p>
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</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in"><a href="https://www.techsoup.org/">TechSoup</a> - Non-profit providing software options and hardware.</li>
<ul>
<li class="fragment fade-in">Microsoft Volume Licensing Center - Bulk licenses for Windows/Office/Windows Server</li>
<li class="fragment fade-in">Adobe Creative Cloud</li>
<li class="fragment fade-in">Discounted Hardware*</li>
</ul>
<li class="fragment fade-in"><a href="https://org.amazon.com/">Amazon Smile</a> - Receive a percentage of Amazon purchases for your Church</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<p>Not really software, but good things to be aware of.</p>
</aside>
</section>
<section id="how-much">
<h2>What are the costs?</h2>
<hr>
<p>Is it worth investing in technology?</p>
</section>
<section>
<div style="text-align: left;">
<p>It's complicated</p>
</div>
<hr>
<div class="r-stack">
<img class="fragment fade-out" src="/img/charlie-day-complicated.gif" height="auto" width="80%">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">Technology is ever changing</li>
<li class="fragment fade-in">The 'as a service' model adds up</li>
<li class="fragment fade-in">Business class internet is a rip off</li>
<li class="fragment fade-in">Remote work means more reliance on the cloud</li>
<li class="fragment fade-in">There isn't a one size fits all solution</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<p>There are ongoing costs as well as one time purchases with any aspect of business. Technology is no different. The pandemic has changed our reliance on certain aspects of tech and as such the costs associated with them has changed.</p>
<p>While you can spend less in some areas, there are areas where spending the money is worth it.</p>
<ul>
<li>There will always be something to upgrade.</li>
<li>SaaS products are generally more convenient than standing up your own infrastructure. However, this locks you into a platform and it's not always easy to leave. O365/ Adobe CC</li>
<li>Business and enterprise internet comes with SLA requirements, but you pay the price for it. Working internet on a Sunday morning example.</li>
<li>There is no cloud. Its just someone elses computer.</li>
</ul>
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</aside>
</section>
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<section>
<div style="text-align: left;">
<p>No money, no problem</p>
</div>
<hr>
<div class="r-stack">
<img class="fragment fade-out" src="/img/no-money-money.gif" height="auto" width="80%">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">You don't always need the cutting edge</li>
<li class="fragment fade-in">Enterprises love tax write-offs</li>
<li class="fragment fade-in">Non-profits can get special pricing</li>
<li class="fragment fade-in">Learn to love Open Source</li>
<li class="fragment fade-in">Outsourcing is not always cheaper</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<ul>
<li>Everyone likes new shiny things, but there is a lot of bang for the buck value if you know where to look.</li>
<li>Big businesses are constantly turning over hardware in favor of newer models. However, whats being replaced usually is perfectly usable.</li>
<li>There are organizations that will give special pricing to non-profits. Use example of TechSoup.</li>
<li>While the two are not one in the same, Open Source usually means free.</li>
<li>It may be tempting to outsource it needs to a 3rd party. However, it isn't always cheaper and generally unless otherwise stated, these companies operate 9-5 M-F. Not really the church schedule.</li>
</ul>
</aside>
</section>
<section data-transition="slide-in fade-out">
<div style="text-align: left;">
<p>However...</p>
</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
<li class="fragment fade-in">It benefits you to buy the best you can afford</li>
<li class="fragment fade-in">One man's trash is not always another's treasure</li>
<li class="fragment fade-in">You need to be ok upgrading</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<ul>
<li>Sure you don't need a $4000 Macbook to wire sermons, but a $150 Chromebook probably isn't the best option either.</li>
<li>You are a church not an e-waste recycling program.</li>
<li>Just because it works doesn't mean its worth keeping</li>
</ul>
</aside>
</section>
<section data-transition="fade-in fade-out">
<div style="text-align: left;">
<p>However...</p>
</div>
<hr>
<div class="r-stack">
<img class="" src="/img/apple-apple-lisa.gif" alt="">
</div>
<div class="r-stretch"></div>
</section>
<section data-transition="fade-in slide-out">
<div style="text-align: left;">
<p>However...</p>
</div>
<hr>
<div class="r-stack">
<div class="align-left fill-width fill-height">
<ul>
<li>It benefits you to buy the best you can afford</li>
<li>One man's trash is not always anther's treasure</li>
<li>You need to be ok upgrading</li>
<li class="fragment fade-in">Sometimes a paid solution is the best</li>
<li class="fragment fade-in">Paying an expert can save you a lot of headaches</li>
</ul>
</div>
</div>
<div class="r-stretch"></div>
<aside class="notes">
<ul>
<li>Sure you don't need a $4000 Macbook to wire sermons, but a $150 Chromebook probably isn't the best option either.</li>
<li>You are a church not an e-waste recycling program.</li>
<li>Just because it works doesn't mean its worth keeping</li>
<li>Industry standards/ compatibility/ more information or support for a product.</li>
<li>It may be tempting to outsource it needs to a 3rd party. However, it isn't always cheaper and generally unless otherwise stated, these companies operate 9-5 M-F. Not really the church schedule.</li>
</ul>
</aside>
</section>
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<section id="question">
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<h2>Questions?</h2>
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<hr>
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<p></p>
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</section>
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